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Frequently Asked Questions

Search answers about accounts, transfers, security, fees, and support. If you need help, our team is available 24/7.

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Accounts

Answers for accounts topics. Use search to filter within this category.

Open an account online, verify your identity (KYC), then fund your account by transfer or deposit. If you need help, contact us and we will guide you step-by-step.
Typically a government-issued ID and proof of address. Some customers may be asked for additional documentation based on regulatory requirements.
Yes. Many customers have a checking account and one or more savings or goal accounts. Business customers may have multiple sub-accounts for cash management.
Yes. See Business Banking for account options, payment tools, and treasury support.

Security

Answers for security topics. Use search to filter within this category.

We use industry-standard security measures including 256-bit encryption, multi-factor authentication, and continuous fraud monitoring to protect your funds and personal information.
We use encryption, access controls, monitoring, and multi-factor authentication where available. You should also use a strong password and keep your device secure.
Report it immediately so we can secure your account, block compromised access, and investigate. For urgent issues, call us first.
No. We will never ask you to share one-time verification codes or your full password by phone, email, or text.

Payments & Transfers

Answers for payments & transfers topics. Use search to filter within this category.

Most ACH transfers settle in 1–3 business days. Eligible same-day ACH may be available depending on the transaction type and cutoff time.
Domestic wires are often same-day if submitted before the published cutoff and all details are correct. International wires depend on destination and intermediary banks.
Yes. We support international transfers with transparent fees and FX disclosures before you confirm. Delivery times vary by corridor.
Payments may be delayed or rejected. Wires can be difficult to recall once sent, so always verify details carefully before submitting.

Fees & Rates

Answers for fees & rates topics. Use search to filter within this category.

See our Fee Schedule for common banking fees. Fees may vary by product and are shown in Online Banking before you submit certain transactions.
See our Rate Sheet for high-level rate information. Product-specific disclosures apply at account opening and may include tiered rates.
Some fees can reduce earnings on an account. Review your account disclosure and statements regularly.

Support

Answers for support topics. Use search to filter within this category.

Use the “Forgot password” link on the login page. For security, you may be asked to confirm your identity.
Start a dispute via Online Banking or contact us. Timing matters—report unauthorized activity as soon as you notice it.
Use our Branches & ATMs page for guidance and to request the latest location details.

Still need help?

Talk to a banking specialist

For account-specific questions, verification, wires, disputes, or security concerns, contact us. We respond quickly and can guide you step-by-step.

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