Official Fraud Reporting System — Secure, encrypted, and monitored 24/7 by our security team
SSL Secured
Security
Report Fraud or Theft
If you suspect fraud, unauthorized access, or a lost or stolen card, act immediately. We are here 24/7.
Secure Platform
256-bit SSL
Trusted Service
24/7 Support
Immediate actions
- Lost or stolen debit card: call the number on your statement or contact us below.
- Unauthorized login: change your password and call us—do not wait.
- Wire or ACH you did not authorize: contact us within minutes if possible.
How we help
We will secure your account, review recent activity, block compromised cards, and guide you on next steps including dispute filings where applicable. We never ask for your full password or one-time codes by phone or email.
What to report
- Unauthorized transactions on your account or card
- Someone impersonating the Bank (caller ID spoofing, fake texts)
- Malware or device compromise after using Online Banking
- Romance, investment, or government-imposter scams involving your account
Phishing & smishing
Do not click links or call numbers in suspicious messages. Use only our official website, app, or published phone numbers. Forward suspicious emails to us when you contact support.
Learn more in our Security Center and Privacy Policy.
Fraud & Security Hotline
For questions about this document or your account, reach our team:
- Email support@eastvalleytrust.com
- Phone +1-555-0123-4567
- Address Lumora Financial, 123 Main Street, Phoenix, Arizona 85001, United States
Last updated: April 19, 2026