Deposit Account Agreement

1. Overview

This Deposit Account Agreement (“Agreement”) applies to deposit accounts offered by Lumora Financial (the “Bank”), including checking and savings accounts, and related services such as debit cards, ACH transfers, wires, and online/mobile banking. Product-specific disclosures (rates, fees, minimum balances) may supplement this Agreement and control if there is a conflict.

2. Eligibility & Account Opening

• You must provide accurate information and complete identity verification (KYC/AML).
• We may refuse, limit, or close an account where required by law or to protect the Bank and customers.
• You agree to keep your contact details current so you can receive notices and security alerts.

3. Authorized Users & Account Access

You are responsible for safeguarding your credentials and for activity conducted using your login details. If your account has multiple authorized users, each user’s activity is considered authorized by you unless you notify us otherwise in writing and we confirm changes.

4. Deposits

You may deposit funds via electronic transfer, direct deposit, check (where offered), or other methods we allow. We may place holds on deposits, return items, or reject deposits that appear altered, suspicious, or non-compliant with our policies.

5. Withdrawals & Transfers

You may withdraw or transfer available funds using methods we provide (e.g., ACH, wire, debit card, internal transfers). We may decline a transaction if:

• Insufficient available funds exist (including overdraft limits, if any).
• We suspect fraud, unauthorized activity, or account compromise.
• Required information is missing or the request violates law or policy.

6. Funds Availability

Availability of deposited funds may be delayed based on deposit type, amount, and risk considerations. Holds may apply for new accounts, large deposits, repeated overdrafts, or suspected irregularities. Where required, we provide notice of holds and expected availability.

7. Fees, Interest, and Account Requirements

Fees and interest rates vary by product. See our Fee Schedule and Rate Sheet for current information. You are responsible for maintaining any required minimum balances and for applicable service charges.

8. Statements & Notices

We provide statements electronically or by mail depending on your preferences and eligibility. Review statements promptly. If you believe there is an error or unauthorized transaction, notify us immediately—deadlines may apply.

9. Errors, Unauthorized Transfers & Disputes

If you think your statement or receipt is wrong, or if you need more information about a transfer, contact us as soon as possible. We will investigate and respond according to applicable law and the terms of your account. If we determine an error occurred, we will correct it. If not, we will explain our findings.

10. Account Closure

You may close your account at any time unless restrictions apply (e.g., legal process, pending disputes). We may close or restrict an account as permitted by law, including for suspected fraud, misuse, or policy violations. Closing an account does not eliminate your responsibility for fees, negative balances, or pending items.

11. Unclaimed Property

If your account is inactive for a period defined by applicable law, funds may be turned over to the appropriate state authority as unclaimed property. See our Unclaimed Property page for details and how to avoid dormancy.

12. Contact

For questions about this Agreement:

Last updated: April 19, 2026